Verto Consulting Pty Ltd (ABN 55 603 459 301) respects your privacy and is committed to protecting your personal information and we comply with the Privacy Act 1988 (Cth) when processing that personal information. This Privacy Policy sets out how we manage personal information and applies to all personal information collected by us, or submitted to us, whether offline or online, including personal information collected or submitted through our websites (our Websites) and any mobile sites, applications, widgets and other mobile interactive features (collectively, our Apps), through our official social media pages that we control (our Social Media Pages) as well as through email messages that we send to you (collectively, including the Social Media Pages, Apps and Websites, the Sites).
We may update this Privacy Policy from time to time, with the latest version published on our website. This Privacy Policy was last updated on, and is effective from, 13 May 2025.
What kinds of personal information do we collect and hold?
We collect only the personal information we require for the particular function or activity that we are engaged to carry out. Types of personal information we typically require include but is not limited to:
How do we collect your personal information?
We collect personal information in a number of ways, including but not limited to:
Through our Sites: We may collect personal information from the Sites, such as when you visit or use Website or Social Media Pages
From you: We may collect personal information from you when you contact, do business or interact with us by phone or email
From third parties: We may receive your personal information from other sources, such as public databases, regulators, government and statutory bodies and our service providers.
Use and disclosure of personal information
We will typically only use or disclose your information because it is either necessary for us to perform our activities or functions (as described above) and you have consented to such use or disclosure or we believe you would expect us to make the disclosure in the circumstances.
However, there may be other limited situations where we will disclose personal information to a third party, typically in response to requests from law enforcement agencies or other regulators.
Direct Marketing
Communicating to our clients about our services. These communications can include newsletters and other informative publications which contain marketing material;
We send this information, as well as other direct marketing material through a variety of channels, including email, mail, SMS, and through posts on our Social Media Pages.
You are able to opt-out of direct marketing by using the unsubscribe option made available on communications from us. Communications which are not direct marketing cannot be opted-out of as they are core to our functions and activities.
We will not sell your personal information to third parties.
Access and correction of personal information
Individuals may request access to their personal information held by us. We will provide access to your personal information unless we are permitted by law to withhold that information. Individuals may also request the correction of any personal information which is inaccurate. Any requests for access or correction of your personal information should be made in writing to our Privacy Officers / Data Protection Officers(details set out below).
To request access and seek the correction of personal information held by us, please email, call, or write to us using the contact information listed below in the “How to contact us” section.
We will endeavour to respond to any access or correction request within 20 working days of receipt.
How long do we keep your personal information?
We retain your personal information for only as long as is necessary for the purpose for which that personal information was collected and to the extent permitted by applicable laws. When we no longer need to use personal information, we will remove it from our systems and records and/or take steps to anonymise it so you can no longer be identified from it.
Security of Personal Information
We use reasonable organisational, technical, and administrative measures and security safeguards to collect and protect, as is reasonable in the circumstances, the personal information we hold from misuse, loss, interference and/or unauthorised access, use, disclosure, or alteration of information under our control. Where practicable, we implement measures to require organisations to whom disclosure is made to comply with applicable data protection and privacy laws. If a third party is given access to personal information, we take reasonable steps to ensure that the information is held securely and used only for the purpose of providing the relevant service or activity.
Unfortunately, no data transmission over the internet or data storage system can be guaranteed to be 100% secure.
If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of any account you might have with us has been compromised), please immediately notify us of the problem using the contact information listed below in the “How to contact us” section.
Privacy concerns
If you would like any further information about our handling of personal information or to make a complaint about our handling of your personal information, please lodge a written complaint addressed to our Privacy Officer using the contact details below. Once we receive your complaint, we will respond to you within a reasonable period of time, usually within 20 working days.
If you are unsatisfied with the outcome of your complaint, you may contact us further to advise of your concerns and, if we are unable to reach a satisfactory resolution, you may wish to take your complaint to the local data protection authority.
How to contact us
Privacy Officer / Data Protection Officer
Verto Consulting Pty Ltd
PO Box 1417
East Victoria Park WA 6981
P: 08 6144 3266